Mesafeli Satış Sözleşmesi – Distance Sales Agreement
1. Parties
Seller: Muhammet Çay (sole proprietorship, tax office: Sultanbeyli), trading as Furbrook. Address: Hilal Mah. Nazır Sk. No: 21, İç Kapı No: 4, Sancaktepe, Istanbul, Türkiye. Phone: +90 538 054 55 53. Email: maminq2@gmail.com.
Buyer: The customer whose name, delivery address, email and phone number are entered at checkout. The buyer's details form part of this agreement and are shown in the order confirmation email.
2. Subject
This agreement sets out the rights and obligations of the parties for the sale and delivery of the product(s) the buyer orders electronically on furbrook's online store, in accordance with the Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, and, for deliveries in the United States, applicable US consumer law.
3. Product, price and payment
The type, quantity, size/colour, unit price, total price (including any applicable taxes) and shipping cost of the product(s) are those shown on the product page and in the order summary at the time of purchase. Shipping to addresses in the United States is free. Payment is collected at checkout by credit or debit card through a licensed payment institution; the seller never stores card details.
4. Delivery
Orders are processed within 1–2 business days and shipped from warehouses in the United States. Typical delivery time is 3–6 business days after processing; the legal maximum is 30 days from the order date. A tracking number is emailed when the parcel ships. If the product cannot be supplied, the seller informs the buyer within 3 business days and refunds the full amount within 14 days.
5. Right of withdrawal (returns)
The buyer may withdraw from this agreement without giving any reason within 14 days of receiving the product, by notifying the seller by email or phone. Furbrook voluntarily extends this to 30 days for unused items in original packaging. The product must be returned within 10 days of the withdrawal notice. Refunds, including the original shipping cost where applicable, are issued to the original payment method within 14 days of receiving the withdrawal notice.
The right of withdrawal does not apply to consumables whose seal has been broken after delivery for hygiene reasons (opened waste bags, wipes, training pads) or grooming tools that have been used, unless the item is damaged or defective. See our Return & Refund Policy for the full procedure.
6. Defective or wrong items
If a product arrives damaged, defective or different from what was ordered, the buyer should contact the seller within 7 days of delivery with the order number and photos. The seller replaces the item or refunds the full price and any return shipping cost.
7. General provisions
By placing an order the buyer confirms having read the product information, the price, the payment and delivery terms and this agreement, and accepts them. The seller may cancel an order and refund it in full where the product is out of stock or the order shows signs of fraud. Complaints can be sent to the contact details above; consumers resident in Türkiye may also apply to the Consumer Arbitration Committee or Consumer Court of their place of residence.
This agreement is concluded electronically and stored by the seller. A copy is available to the buyer on request. Effective date: the date of the order.