Refund policy

Return & Refund Policy

We want you and your pet to be happy with every purchase. If something is not right, here is how returns work.

30-day returns: You may return most unused items in their original packaging within 30 days of delivery for a refund or exchange.

Non-returnable items: For hygiene reasons, opened consumables (waste bags, wipes, training pads) and used grooming tools cannot be returned unless they arrived damaged or defective.

Damaged, defective or wrong items: Contact us within 7 days of delivery with your order number and photos. We will send a replacement or refund you in full, including any return shipping, at no cost to you.

How to start a return: Email maminq2@gmail.com with your order number and the reason for the return. We will reply with return instructions and the return address. Please do not send items back without contacting us first.

Return shipping: For change-of-mind returns, the customer covers return shipping. For damaged, defective or incorrect items, we cover it.

Refunds: Once the returned item is received and inspected, we issue the refund to your original payment method within 5–7 business days. Your bank may take a few additional days to post it.

Cancellations: Orders can be cancelled free of charge if you contact us before the order has shipped.